1. Do you supply part-time or live-out nannies/caregivers? Our nannies come to Canada through the federal Home Child Care Provider or Home Support Worker Pilots. Options are available for either live-in or live-out. Caregivers require full-time work (minimum 30 hours) to qualify for the program.
2. What is your agency fee to the employer? PG Nannies one-time employer fee is very competitive to comparable agency fees. Please call or email for more information.
3. How much does a caregiver cost? Once work commences, your caregiver will be employed directly by you. Caregiver wages are based on the prevailing wage as determined on the Service Canada job bank. Please call or email to inquire for the wage rate in your region.
4. Who pays for the caregivers's travel?
Under the new pilot programs, caregivers now pay for their own travel.
5. Besides childcare or eldercare, what kind of work will the caregiver do? In addition to child and eldercare, our caregivers expect to do cooking, cleaning, laundry, and general housekeeping. Before selecting a caregiver, we will discuss your preference regarding a caregiver focused more on child/elder care or housework.
6. I work odd hours and shift work, can I still have a caregiver? Yes, the caregiver's schedule can be made to fit yours. BC’s Employment Standards Act calls this an averaging agreement.
7. Where do your caregivers come from? Our caregivers are primarily Filipino and come to Canada via Hong Kong where they are currently already working as nannies or caregivers.
8. What about the caregivers that are married and have children, don’t they miss their family? Because of poor economic conditions in the Philippines, it is a common occurrence for Filipino mothers to leave their children in order to work overseas and send money home for schooling and upbringing. Where they are currently working overseas, they have little chance of uniting their families or ever getting ahead. They look forward to coming to Canada because, once they have worked for two years, they can become a Permanent Resident and bring their families to live in Canada.
9. What qualifications do your caregivers have? Our caregivers have the equivalent of minimum one year post-secondary Canadian education, six months of full-time caregiver training or twelve months of nanny/caregiver experience, are fluent in English, have no criminal record, and pass a complete medical exam.
10. How are your caregivers screened? Our caregivers complete a detailed resume package and we encourage you to telephone or skype interview the caregiver yourself once we have narrowed your selection. In the case of an overseas caregiver, an immigration officer verifies her references, work experience, education, and fluency in English, occasionally requiring an in person interview. Each caregiver must also pass a medical exam and obtain a police clearance before she is issued a work visa.
11.How long does it take to hire a caregiver? It can take from a few months to over a year from the time you choose a caregiver to when she is able to start work, depending on government processing times. Please note that processing times are beyond our control and subject to change without notice from Service Canada and Immigration Refugees and Citizenship Canada.
12.What are the initial steps for hiring a caregiver? PG Nannies guides you through the hiring process and helps you complete the necessary paperwork up until your caregiver arrives and starts work. The initial process for hiring a caregiver includes:
1. Discussing your family’s needs and selecting a caregiver
2. Determining the wage rate and registering a business number
3. Drawing up an Offer of Employment for your caregiver
4. Assisting the caregiver with work permit and permanent residence applications
13.How can we prepare for our caregiver’s arrival? While your nanny is waiting for her work visa, we recommend you prepare the following:
1. Complete the Welcome to Our Family document provided by PG Nannies
2. Review the Pre-Work Checklist provided by PG Nannies
3. Register with WorkSafe BC
4. Talk with an accountant about setting up payroll
5. Prepare a furnished bedroom with locking door for the caregiver to stay
14.What is the length of contract involved and is there a probation period? Typically, contracts are made for 3 years. We encourage you to give the relationship three months to iron out any kinks. Sometimes, customs can be different in regards to communication, housekeeping and discipline. Your caregiver will need time to adjust to your way of doing things.
15.How much space do I need in my home for a caregiver? In the case of a live-in caregiver, all she will need is a furnished bedroom with a locking door. Internet access will help your caregiver stay in touch with family and friends. A private bathroom and television are great but not necessary. Your caregiver will likely spend evenings and weekends in her room or out of the house, visiting friends, when she is not working.
16.Can our caregiver take care of our friends’ children as well? Our caregivers are not legally able to work for anyone other than the employer named on their work permit.
17.What are PG Nannies business hours? We are open for business daytime, evenings and weekends. Give us a call anytime to discuss your family’s needs!
18.What kind of ongoing support is offered by PG Nannies? PG Nannies is committed to your family’s successful employment of a caregiver. We provide each employer with introductory information, payroll and employment standards information, and other documents meant to help prepare you for your nanny’s arrival. We also follow up periodically to help troubleshoot communication and/or work performance issues if they arise.
19.Can you provide references from other families who have hired a caregiver? We would be happy to provide telephone and/or email references of families who have hired a caregiver through PG Nannies.
PG Nannies and Caregivers (250) 612-2995
BC Registered Employment Agency
Member of the Association of Caregiver & Nanny Agencies Canada